1. Who we are and what these terms cover
Synthesise AI (the "Platform") is operated by Harry Needham Ltd ("we", "us", "our"), a company registered in England and Wales (company number 13366906), with its registered office at Tyttenhanger House, Coursers Road, Colney Heath, St Albans, Hertfordshire, AL4 0PG.
These Terms of Service ("Terms") govern your access to and use of the Platform. By accessing or using the Platform, you agree to be bound by them. If you do not agree, do not use the Platform.
Our Privacy Policy forms part of these Terms.
2. Eligibility
The Platform is provided for business use only. By using it, you confirm that:
- You are at least 18 years old
- You are using the Platform in the course of a business, trade, or profession
- You have the authority to enter into these Terms
Because the Platform is provided business-to-business, consumer rights that would otherwise apply to a consumer contract do not apply.
3. Your account
- Accounts are created individually by us. Public sign-up is not available.
- You are responsible for keeping your password secure and for all activity under your account.
- Accounts are personal to you and may not be shared, transferred, or used by more than one person.
- You must notify us immediately at harry@harryneedham.com if you believe your account has been compromised.
We may suspend or close an account that is shared, or where we reasonably believe these Terms have been breached.
4. Access tiers
The Platform is offered on two tiers:
- Basic — access to the AI tools
- Pro — access to the AI tools plus the full curriculum, workshops, and programme content
Your tier is determined by the arrangement under which you were granted access. We may change what is included in each tier, and will give reasonable notice of any material reduction.
5. Fees and payment
Payment for access is handled outside the Platform, through third-party payment providers or by separate arrangement. The Platform does not process payments and does not hold your payment details.
Your payment terms are governed by the separate agreement under which you purchased access (for example, your Synthesise programme agreement). Where those terms conflict with these Terms in relation to payment, those terms prevail.
6. Licence to use the Platform
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own business purposes for the duration of your access period.
This licence does not permit you to resell, sublicense, or provide access to the Platform to any third party.
7. Our intellectual property
The Platform and everything in it — including but not limited to the software, design, AI system instructions and prompts, frameworks, methodologies, curriculum, workshops, written and video content — is owned by Harry Needham Ltd or its licensors and protected by intellectual property law.
This includes our proprietary methodologies and marks, including Soul Content™, Signal™, Universal Offer™, Belief Bridging™, Soulmate Clients™, Buyer Flywheel™, Bridge Magnet™, Activation Offer™, Money Ideas™, IP Blueprint™, Blind Spot™, HarryAI™, and Synthesise™.
You may not:
- Copy, reproduce, distribute, or publish our curriculum, workshops, or written content
- Attempt to extract, reverse engineer, or reconstruct the AI system instructions, prompts, or internal logic of any tool
- Use the Platform, or any output from it, to build, train, or improve a competing product or service
- Use automated means to scrape or extract content from the Platform
- Remove or obscure any proprietary notice
Nothing in these Terms transfers ownership of our intellectual property to you.
8. Your content
You retain ownership of the information you enter into the Platform (your "Input") and of the outputs generated for you from it (your "Output"), to the extent such Output is capable of ownership.
You grant us a licence to host, store, process, and transmit your Input and Output solely to operate and provide the Platform to you, and to improve the Platform's functionality. We do not use your content for any other purpose, and our AI providers do not use it to train their models.
You are free to use your Output commercially — in your marketing, your offers, your content, and your business.
Information about third parties
If you enter information about your clients or any other individual, you warrant that you have a lawful basis to do so and have complied with your own data protection obligations. In respect of such information, you are the data controller and we are your data processor, on the terms of our Data Processing Agreement. See also our Privacy Policy.
Content standards
You must not enter or generate content that is unlawful, defamatory, discriminatory, infringing, or that violates any third party's rights.
9. AI outputs — important
The Platform uses artificial intelligence to generate suggestions, drafts, plans, critiques, and other outputs.
You must understand and accept the following:
- AI outputs are suggestions, not professional advice. They are not legal, financial, tax, medical, or accounting advice, and must not be relied on as such.
- AI outputs may be inaccurate, incomplete, or unsuitable for your circumstances. You are responsible for reviewing, verifying, and deciding whether to act on anything the Platform produces.
- AI outputs are not guaranteed to be original or unique. Similar outputs may be generated for other users.
- You remain solely responsible for everything you publish, sell, or communicate, whether or not it originated from the Platform.
If you need professional advice, consult a qualified professional.
10. No guarantee of results
The Platform provides tools, education, and frameworks. It does not guarantee any particular business outcome.
We make no representation, warranty, or guarantee that you will achieve any specific level of revenue, leads, clients, or results. Any figures, case studies, or testimonials shown on the Platform or in our marketing reflect the experiences of specific individuals and are not typical results. Your results depend on many factors outside our control, including your effort, market, offer, execution, and circumstances.
You accept full responsibility for your own business decisions and outcomes.
11. Availability
We aim to keep the Platform available, but we do not guarantee uninterrupted or error-free access. We may suspend access for maintenance, updates, or technical reasons, and will give notice where reasonably practicable.
We may change, add, or remove features. Where a change materially reduces the functionality you have paid for, we will give reasonable notice.
12. Acceptable use
You must not:
- Use the Platform for any unlawful purpose
- Attempt to gain unauthorised access to any part of the Platform, another user's account, or our systems
- Introduce malicious code, or attempt to disrupt or overload the Platform
- Attempt to circumvent access controls, tiers, or usage limits
- Use the Platform to generate content that is unlawful or harmful
We may suspend or terminate access immediately for a breach of this section.
13. Termination
You may stop using the Platform at any time. To close your account, email harry@harryneedham.com.
We may suspend or terminate your access if you materially breach these Terms, if your underlying access arrangement ends, or if required by law.
On termination:
- Your licence to use the Platform ends immediately
- We retain your data for 90 days, during which you may request an export
- After 90 days, your data is permanently deleted (except records we must keep by law)
Sections 7, 8, 9, 10, 14, 15, and 18 survive termination.
14. Limitation of liability
Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law.
Subject to that:
- We are not liable for any loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or loss of data, whether direct or indirect.
- We are not liable for any indirect or consequential loss.
- We are not liable for any loss arising from your reliance on an AI output.
- Our total aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with these Terms and your use of the Platform, is limited in aggregate to one thousand pounds (£1,000).
This limit does not apply to the liabilities described at the start of this section, which cannot be limited or excluded by law.
Because access to the Platform is provided as part of a separate arrangement and no fee is charged by the Platform itself, the parties agree that this fixed cap is a fair and reasonable allocation of risk between two businesses.
The Platform is provided "as is". To the fullest extent permitted by law, we exclude all implied warranties, conditions, and terms.
15. Indemnity
You agree to indemnify us against any claims, losses, damages, and costs (including reasonable legal fees) arising from:
- Your breach of these Terms
- Your use of the Platform or its outputs
- Any content you enter into the Platform, including information about third parties
- Your infringement of any third party's rights
16. Confidentiality
The AI system instructions, prompts, internal logic, and unreleased features of the Platform are our confidential information. You must not disclose them or attempt to extract them.
17. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will notify you by email or through the Platform before it takes effect. Continued use of the Platform after that point constitutes acceptance.
18. General
- Entire agreement. These Terms, together with the Privacy Policy and your access arrangement, form the entire agreement between us.
- No waiver. A failure to enforce any provision is not a waiver of it.
- Severability. If any provision is found unenforceable, the remainder continues in force.
- No third-party rights. No one other than you and us has any right to enforce these Terms.
- Assignment. You may not assign these Terms. We may assign them in connection with a business transfer.
- Governing law. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
19. Contact
Harry Needham Ltd Tyttenhanger House, Coursers Road, Colney Heath, St Albans, Hertfordshire, AL4 0PG harry@harryneedham.com